Privacy Policy






1. Responsible body


The responsible body for data collection, data processing and data use in conjunction with the use of our website is Bella Volen e.U, an Austrian art company based ion Vienna, owned by Bella Volen. Websites: and online store



2. Collecting personal data


While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

0.1. Email address

0.2. First name and last name

0.3. Phone number
(If you would like to discuss booking options on the phone.)

0.4. Address, Country, State, Province, ZIP/Postal code, City
(If you order an artwork, which will be shipped, and or if you book my services. I will need you’d address for the invoice)

0.5. Cookies and Usage Data

We may use your Personal Data to contact you with:
- sending you layouts and information only if you have requested a booking;

- newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Your personal data, which you enter during the order, or booking request is only used for processing the contract.


- SARS-CoV-2, Collection of contact tracing data

In case of physical events in Bella Volen’s gallery & studio we may ask for the necessary information connected with stopping the spreading of SARS-CoV-2. We may collect only data based on the latest information released by the Federal Ministry of Social Affairs, Health, Care and Consumer Protection. The basic principle behind the easing of restrictions is that a number of special safety measures have to be put in place.



3. Newsletter


It is possible for you to order a newsletter through our website. When subscribing to our newsletter, your email address will also be saved for our own marketing purposes and for sending the newsletter, until you unsubscribe from the newsletter. You have specifically agreed to the following (“Request newsletter (You can unsubscribe at any time)”). Please note that you can withdraw your agreement at any time with effect for the future by clicking the unsubscribe link in a newsletter at the end of the page. To this end, or if you have any questions about data protection, please contact us by email at info(at)



4. Data security, means of payment, general security information


We take all technical and organisational measures to store your personal data in such a way that it cannot be accessed by third parties. The communication with and about Bella Volen’s services is done only by her personally. Orders and bookings can be payed via bank transfer or via paypal.

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.


Bella Volen uses the collected data for various purposes:

0.1. to provide and maintain our Service;


0.2. to notify you about changes to our Service;


0.3. to allow you to participate in interactive features of our Service when you choose to do so;


0.4. to provide customer support;


0.5. to gather analysis or valuable information so that we can improve our Service;


0.6. to monitor the usage of our Service;


0.7. to detect, prevent and address technical issues;


0.8. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;


0.9. to provide you with notices about the process and stage of your order, or commission work.


0.10. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;


0.11. for any other purpose with your consent.


0.12. Collecting information based on the current laws and regulations for events in Vienna, Austria.



5. Right to information and deletion of your personal data


You are entitled to request information regarding the data stored about you free of charge, and have the right to request a change or delete this data. To do this, you can contact Bella via e-mial to: info(at)



6. Use of Google Analytics

Our website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called “cookies". These are text files – saved on your computer – which allow an analysis of your usage of the website. The analysis drawn up by Google provides us with information about website activities and about website and Internet use. Your technical data is evaluated anonymously and only for statistical purposes in order constantly to optimise our website and to make our online offers even more attractive. Your privacy remains protected; the anonymous data cannot result in an individual person being identified. The generated information is typically transmitted to a server belonging to Google in the USA and saved there. Apart from in exceptional cases where Google only anonymises the IP address in the USA, your IP address is directly abbreviated by Google in the member states of the European Union or in other signatory countries to the Agreement on the European Economic Area. The transmitted IP address is not combined with other data by Google.



7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

The videos on this website are embed from Bella Volen’s YouTube channel. Here you can find YouTubes’s terms of service:



8. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected

Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.



9. Social media plug-ins

Our website uses social media plug-ins, icons and links for Bella Volen’s profiles on Facebook, Instagram, and Youtube This website has also a live chat connected to Bella Volen’s WhatsApp phone number, so clients may connect with her instantly and ask her questions about the offered services. This chat service is called Elfsight Whatsapp Chat Pro by

Bella Volen’s podcast, which is also linked on is located on the podcast platform: Audioboom.

This website has been built by Bella Volen with the Adobe Muse software and will be soon replaced with a new website, because Adobe Muse has stopped their services.

Bella Volen’s online store has been made by her with the ready e-commerce service to Prestashop.




10. Changes to This Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. The Privacy Policy may have to be amended as a result of the further development of our website and our offers, changes to the law, and/or official requirements.

Contact Us

If you have any questions about this Privacy Policy, please contact me via email


+43/699 132 29 826, Vienna, Austria


© Copyright Bella Volen 2022



Downtown Vienna
Landesgerichtsstraße 6, 1010 Wien


Opening hours:

Tuesday            11.00 AM - 6:00 PM

Wednesday        11.00 AM - 6:00 PM

Thursday            11.00 AM - 6:00 PM

Friday                 11.00 AM - 6:00 PM

Saturday             11.00 AM - 6:00 PM


Sunday & Monday open with an appointment


On some evenings & weekends there will be special events, lectures, workshops.




Im Zentrum von Wien
Landesgerichtsstraße 6, 1010 Wien



Dienstag               11.00 - 18:00

Mittwoch               11.00 - 18:00

Donnerstag           11.00 - 18:00

Freitag                  11.00 - 18:00

Samstag               11.00 - 18:00


Sonntag & Montag nur für ausgemachte Termine.


An manchen Abenden, oder Wochenenden gibt es Sonderveranstaltungen und Workshops